At Luxury4Her (luxury4her.com), we are committed to ensuring a positive shopping experience for all our customers. If you are not fully satisfied with your purchase, please review our return and refund guidelines below. For any assistance, you may contact us at [email protected] 💌

1. Eligibility for Returns

We accept returns under the following conditions:

  • The request is made within 14 days of receiving your order.
  • The product must be unused, unwashed, and in its original condition, including tags and packaging.
  • Personalized or custom-made items may not be eligible for return unless they arrive damaged or with manufacturing defects.

2. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at [email protected].

To speed up the process, include:

  • Order number
  • Description of the issue
  • Photo or video evidence

We will review your case and offer a replacement or full refund at no additional cost.

3. Return Process

If your return request is approved:

  1. We will provide detailed return instructions via email.
  2. The customer is responsible for return shipping costs, except in cases of damaged/incorrect items.
  3. Once the return is received and inspected, we will notify you regarding approval or rejection.

4. Refunds

Refunds will be issued to the original payment method (e.g., PayPal) once the returned product is received and inspected.

  • Please allow 5–10 business days for the refund to be processed after approval.
  • Shipping fees are non-refundable, unless the issue was caused by Luxury4Her.

5. Exchanges

At this time, we do not offer direct exchanges.
If you want a different size or product, simply request a return (if eligible) and place a new order.

6. Order Cancellation

Orders can only be cancelled before they are shipped.

If you wish to cancel your order, contact us immediately at [email protected].
Once an order has been processed or shipped, it can no longer be cancelled.

7. Lost or Delayed Packages

If your package exceeds the maximum delivery timeframe of 30 business days after shipment, please contact us.

We will:

  • Investigate with the carrier
  • Offer a free reshipment or full refund if the package is confirmed lost

8. Contact Information

For any return or refund inquiries, reach out to us:

📩 Email: [email protected]
🌐 Website: luxury4her.com